Within our local delivery area
For our local customers a return will never be necessary. You will always have the chance to inspect the furniture prior to the Madbury Road partner leaving your house. Our process ensures 100% satisfaction on the day of delivery. For this reason we do not offer refunds or accept returns on orders within our local delivery areas.
*Local deliveries are shipped directly from Madbury Road, with no 3rd party freight*
Outside our local area
At Madbury Road, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. It is very important that you fully inspect the shipment upon arrival and notify your delivery driver of any noticeable damage. As soon as you sign for the delivery you are legally claiming that your shipment has arrived undamaged. If you notice minor damage you can notify the driver and ask him to make a note on the delivery slip that says “Subject to Inspection.” This way when you contact Madbury Road, we will have the ability to have our insurance cover the damage. In either case as long as you bring up the damage before signing for the delivery, we will be able to make sure every piece of furniture is fully replaced and that you are 100% satisfied.
If you are dissatisfied with your order for any reason, we encourage you to call us at 866-331-6042 or e-mail [email protected]. We are always here to help you through any potential issues and ensure you are happy with your purchase.
Orders can be returned for a full refund within 7 days of purchasing, minus the cost of shipping and return shipping. The furniture must be returned it its original packaging, and Madbury Road cannot be responsible for any damage caused in return shipping. Items that are opened and not returned in the original packaging are subject to a 20% restocking fee.
Always contact customer service before actually sending anything back. For detailed procedures for returning items, please contact Customer Service at [email protected] or (866) 331-6042.
If any part of our return policy is preventing you from placing your order we encourage you to give us a call and we can work together to figure out something that works for you!