At Madbury Road we are very proud of our many happy customers and love when we hear feedback from them. Here are some words from just a few of the customers who took the time to write about us publicly online. We encourage all our customers to provide feedback and help us educate any potential new customers about why we are the best choice for all-weather wicker outdoor furniture!
We searched just about every company we could find for high quality outdoor furniture. We were between a set from Pottery Barn and the Corsica set. We called on a Thursday and these guys brought us the set on a Sunday afternoon to check it out. The quality was perfect, customer service was outstanding and we paid half of what we would have paid for Pottery Barn (which I believe to be of lesser quality than Madbury).
We will be sharing your website with other friends and family looking for great furniture at a great price!
Lauren S – Manasquan, NJ
Madbury roads exceeded all expectations! Website navigation, customer service,price , quality, timeliness . I created a yelp account just so I could share my wonderful experience . I was shopping online yesterday for a porch set, I came across Madbury, sent in the online form for a personal showing in my home and within minutes I was on the phone with Brady scheduling an appointment. I:00 today Tim arrived with the beautiful Malta set. He brought it in unwrapped it set it up all within 30 mins. Needless today I was sold as soon as I saw it. I can't get over the price , and no shipping / delivery charge. Pottery barn was 1500 more not including delivery / tax and the quality is equal to or better!
Thank you Tim and Brady , the future is bright for you guys, you're doing it right!
Maureen A - Andover, MA
We have been looking for outdoor furniture for some time now. We were looking for high quality but were shocked at the prices. I saw the Madbury Road truck on the road one day and decided to check them out. Long story short, we ended up getting the Corsica collection including the 6 person dining set. The furniture looks great, is high quality and super comfortable. Our delivery guys (Christian and Ben) were polite, professional and very knowledgable about the product. These guys are a terrific asset to your company. The entire process was stress free and enjoyable. I will without question spread the word about Madbury Road.
Marcia H – Boston, MA
Ordered the Santorini set from Madbury. Amazing experience. Tim is straight up and all about the service. I originally ordered a set that didn't end up fitting through the door, but they were awesome about bringing another set, no issues at all. Tim came, set the furniture, and took away all the packaging trash.
The quality of the furniture is great. Very comfortable and easy to clean. Highly recommend!!
Rohit G - Boston, MA
We did our shopping online first and knew a deal when we saw one. The yelp reviews were all great, so we thought we'd take a chance. We met Brady after scheduling an appt, and an hour later were enjoying our view from our nice outdoor furniture. Would definitely recommend him to a friend. Was great to work with.
Sara – New York, NY
Great service, great price. My wife talked to Tim this morning and got if delivered this afternoon. Delivery guys were polite and professional. Will definitely recommend to family and friends.
Mike M – Dedham, MA
This company is fantastic. I found them on a monday - by tuesday my deck looked incredible. Tim came to the house with a truck load - set up lots of pieces - I picked what I wanted and he took away the rest. Great quality - beautiful to look at - and well used by my weekend guests!
Brady in San Fran is a great contact as well. Two personable guys running a top notch business!
Pamela C – Armonk, NY
We've been looking for an outdoor sectional for a few months and, on a whim, I decided to check Craigslist. I came across Madbury Roads posting and thought, why not give them a call. Boy am I glad I did! From the first phone call, this has been nothing short of a fantastic experience! Brady and Tim were both incredibly friendly, professional, and accommodating. Even though our place is far out on Cape Cod, they were willing to bring the furniture out to see if it both fit and we liked it. I was still a bit hesitant so asked if we could visit the warehouse instead. As luck would have it, the Home Show was happening in Boston so we didn't have to travel to RI, we could check out the furniture here! We bought our sectional set on the spot and Tim delivered it the next weekend. We LOVE it! Not only will we probably buy more from them, we'll be sure to reccomend them to other! Give them a shot, you won't be disappointed!!
Kim R – Boston, MA
We purchased the Capri set 2 years ago and LOVE it. Tim was great to work with. Everyone loves coming to our house and siting on the Capri set and call it an Oasis.
Jim R – Boston, MA
I started looking at outdoor furniture at the end of 2013. I was looking for something big enough for someone to take a nap on, comfortably, but also be able to use in an outdoor party situation. Everything I looked at was between 4 and 5k. Nice stuff, but a bit too much for me. A friend invited me to go to the Home Show in Boston and we ran into the Madbury Road booth. So glad we did! They had EXACTLY what I was looking for at half the price!! I worked with Tim and purchased the Santorini Sectional set right there. I was having work done in my yard and didn't want it delivered right away. We corresponded via email, after the show and worked out a date for delivery. Time gave me a time frame of between 10 and 11 am, and he was there at 10:05! He set up the furniture and I love it! Can't wait for the weather to get better so I can use it. I would highly recommend purchasing from this company. The furniture is of high quality and the service can't be beat. I will use them again, for sure.
Melissa V – Salem, MA
Searched high and low for good quality outdoor furniture that wasn't ridiculously priced. Found the Madbury Road website, and was charmed by their story. Spoke with Brady and was charmed by his business acumen, and laid back style. Ordered my furniture, a full sectional with extender, 3 24x24" tables and 2 lounge chairs, only to find out that the yard renovation would not be completed for over 3 months. Brady assured me they would hold on to the furniture until I was ready, no charge. Three months later, I texted and a week later my furniture arrived, and was unpacked and set up for me. Even the delivery guys were great. My patio set is very elegant, and I expect, from reading other reviews, will hold up well over time. I did buy the complete set of covers, and they are well made and very well fitted. Overall, a great experience! Thanks Brady and company!
Kat V – Oakland, CA
I rarely write yelp reviews but just had to after working with Brady!!! If you are looking for awesome customer service and amazing patio furniture - this is the BEST company. Everyone that comes to our house always compliments us on our patio furniture. I have recommended Madbury Furniture to multiple friends... and now they are equally as happy with their furniture as we are.
Honesty, their customer service is top notch. I wish more companies were like this these days. They truly want their customers to be 100% happy.
David W – San Francisco, CA
The furniture is well made and an outstanding value. The service Brady provided making sure it was delivered in time was above and beyond. Madbury Road is really as good as it gets. If you are looking for outdoor furniture you will not go wrong with these guys.
Margaret H – San Francisco, CA
Love it!! The service and speed were insane. I called Brady and within 20 min was looking at the beautiful, very comfy wicker furniture. I wasn't sure if it would fit so Brady offered to have someone bring the three pieces to our home just to let us see how it fit/looked at no charge that same night!! How do you beat that?? Needless to say, the furniture looked amazing and we of course purchased it on the spot! Very good value and very reasonably priced. The service (Brad and John) get five stars...very professional, friendly and would recommend to everyone looking for nice outdoor furniture.
Candace D – San Francisco, CA
Brady is a consummate professional and exceeded every expectation. His furniture is high quality at a very reasonable price. I will continue to buy from him and recommend to my friends. My back yard looks awesome!
Erik S – San Francisco, CA
I just bought the Capri Sectional from Brady. He was so easy to work with and made doing business fun. We had been looking for this kind of outdoor furniture for ages for our new contemporary/modern condo in the city. I finally found it on Restoration Hardware's site for over $4000 plus cushions! Too much $$$ unfortunately. I was disappointed. I started looking on line and in my neighborhood of Dogpatch/Potrero Hill in San Francisco. Then, I came across Patio World Imports.
I spoke with Brady on the phone and learned that he delivers free in the Bay Area, but often sells his furniture online and ships across the U.S. I went to see it down at the dock and it was exactly what I wanted. I paid $1800 cash and all the cushions are included. He can order more if I need them (and if different colors). He delivered it today. It's great and we really like it. It's the same furniture as Res Hardware, just cheaper.
I highly recommend this company!
Kerry M – San Francisco, CA
We ran into this on Yelp while looking for contemporary patio wicker set. Brady was able to assist at our time and schedule. Yes, there is no official showroom but that is the beauty of this company. The prices are low because of low overhead and quality of the product is excellent. We compared to other furniture stores and decided on Madbury Road. The service is old world - direct, customer service focused, scheduled delivery at your convenience, no nonsense, easy to work with, etc. I only wish we had a bigger house so we could buy more furniture. Recommend at the highest level which is rare if you look at my other reviews as our standards are high.
MJ – Redwood City, CA
After seeing the photo on Craig's List and corresponding with Brady, we purchased an outdoor dining table and chair set. Haven't had a chance to use it yet but it looks even better than the photos. Brady is amazing to work with: great on follow-up and not only delivered free of charge but helped with some nominal assembly. I highly recommend Madbury Road and will certainly purchase from them again when the need arises.
Kathleen D – Napa, CA
Compliments of fellow happy customers are accurate. The handsome, clean design is perfect - I think we looked at a hundred outdoor dining sets before landing on this one - and chairs remarkably comfy for outdoor furniture. It looks and feels very well constructed. Yes, delivery and assembly proved beyond civilized and jolly. A few days after delivery, we noticed a blemish in one of the chairs. Brady cheerfully promised to send a replacement promptly. We're business owners, too, and can feel the integrity and commitment of the Madbury Road team.
CM – Berkeley, CA
Wow are these guys great! We shopped all over for outdoor furniture and found nothing in our price range or that was comfortable. I found Madbury Road on craigslist. Immediately I started corresponding with Tim, whom returned my emails and phone calls so quickly I was already impressed! Our biggest concern is that my husband likes to sit on everything, so that had taken away the possibility of buying on line. What Tim did was amazing. He offered to have his delivery team, Jesse and John, bring the set to our house set it up and let my husband sit on it. If we liked it we we could buy it right there and then, if we didn't like it they would take it away - no charge!! Of course we bought it!!!! Jesse and John were amazing. We have a roof deck that is 2 stories high. They put two ladders up, and hoisted each piece up the side of the house to the deck. They were great! I have since ordered covers for the set. I will do business with these professionals again and again! Their prices were half of everyone else and their customer service AMAZING! I'd give them 6 stars if I could.
Jennifer C – Corte Madera, CA
These guys do a great job and have a great product. Three reasons to help make your decision easy:
1) Quality- I purchased the Salina set with lounge chair and can say that the quality and durability of the product is very high. I've had the set for a few weeks now and have no concerns over future durability. I did shop sets for twice the price and did not notice a difference in quality.
2) Price- After shopping multiple places, including club stores, Madbury provided the best value for a set of this size. Club stores do have sets in this price range however they did not have the same appearance as the Salina set does. Plus you can not add on pieces to fit your needs like you can here.
3) Service- I called on Monday night and asked if they could show up Wednesday and they said no problem. Everyone I dealt was extremely nice and had no problems calling or texting back. I wasn't sure what pieces I actually needed and they came out, set everything up, and provided a showroom in my back yard. You're not going to get this kind of service from any retailer.
Be aware that even with discounts from the large retailers, they still charge you for shipping so any discount is a wash. Not a problem with Madbury. I have no regrets and would absolutely recommend these guys. I've gotten great reviews from friends on this piece already.
Steve M – Quincy, MA
I started a search for outdoor furniture and had MANY options. Came accross Madbury road and decided to search their website. I found many options at a very good price, I then contacted Brady who was EXTREMELY helpful and accomodating. I cannot stress how accomodating they have been. The customer service they offer is far superior to any company I have dealt with. Madbury Road certainly knows how to treat their customers.
Gary V – Oak Ridge, NJ
We'd nearly given up in aggravation on our search for an outdoor sectional couch. And so our experience with Brady and Madbury Road was a surprise delight.
We looked all over NYC for outdoor furniture before finding Madbury. The other choices were either poor quality and uncomfortable, or so highly priced and often available catalog only. Considering the lag time on most higher end outdoor furniture, we were frustrated that even if we found something we wanted, it wouldn't arrive until half the summer was over. We would not purchase anything on which we could not do the "sit-test" so that eliminated some of our options.
We were so happy to be able to purchase from a REAL person with a small business who actually cares if we're happy with his product. It annoyed us to think about giving our money to the huge corporate machine that is putting small companies out of business.
We found Madbury on craigslist and were thrilled with their 'bring-it-to-your-home' shopping service. Brady was so helpful and accommodating discussing measurements and figuring out what would work for us. He brought the furniture when it was convenient for us -- Saturday of Memorial Day weekend! He carried all the sections - which are lightweight but quite large - up our 4 sets of narrow stairs without any bumps on the walls. He was patient and encouraging as we arranged (and re-arranged) trying to decide exactly which configuration worked best in our space. And if we'd decided it didn't work for us, he would have taken it all back without any charge to us. All in the rain. All with a smile.
The couch has absolutely transformed our outdoor space. We already spent a lot of time on our deck, but now we are out no matter what the weather. It's so comfortable and decadent! On cool nights we sit with blankets on our laps and watch the sunset. And when it's a scorching hot day we open up the umbrella and just lounge. One friend said "it's like a spa vacation." Our downstairs neighbors immediately asked for Madbury's info so they could get some furniture for their garden.
Brady was professional and really seems to love what he's doing which makes him fun and easy to deal with. He has been excellent with follow up regarding protective covers and alternate color cushion cases (which are also super reasonably priced.)
Jasmine W – Brooklyn, NY
I recently moved into a Manhattan penthouse apartment and needed to find a small couch set that matched the table and chairs left behind. After months of looking, I was resolute that the only thing I could do was pay 4-5K on a set by the same manufacturer. Doing so would be a huge compromise and I really would not be happy with what I bought.
None of that sounded appealing and I started to look for a used set on Craig's List and found a new set by Madbury Road. I loved their set and it was a fantastic match - AND IT FIT!!!
I was thrilled to find it, but had to ask a ton of questions to ensure it would work. The Madbury Road team is experienced and knew I may have an issue getting one of the pieces on the patio. Several pictures later followed by a discussion we decided to give it a shot!
Every question was answered via email within minutes and finally I was happy to move forward. Within a day, Madbury Road was delivering the set! All piece got on the patio without an issue and Madbury Road made me happy as a clam!
The set is beautiful, it fits perfectly, the materials are fantastic, and my friends and I are thrilled to have a great space to hang out for the warm months! For those not from Manhattan, there is nothing better than having coffee outside with the sun rising and watching the city wake-up! Eat your heart out! THAT IS PEACE ON EARTH!
THANK YOU MADBURY ROAD! Now, the rest of the money went to designer accent pieces, metal trellises, containers, plants, soil, lanterns, candles, rug and more!
Avi M – New York, NY
Went to their "store" on Pier 70. It's actually a set of storage containers because they mostly sell online. Got a hold of Brady by phone, one of the owners. He drove up from his home on the Peninsula to show me what they had in stock. We decided to get a conversation set and outdoor dining table. It was an amazing experience. Prices were good and he was incredibly accommodating. He showed up at my home an hour later and helped me unload everything. Not sure they'd be able to that for everyone, but I was impressed at how far he went to make us happy. Would gladly recommend them.
*Note: don't just show up at Pier 70, make an appointment.
Daniel P, San Francisco, CA
Hey Tim, it was great to meet you. We've already told all of our friends what a great experience we had with your company. I suspect you'll have a few more deliveries in Medway in the spring. Best of luck with your business.
Robin – Medway, MA
Hi Brady, Thank you again for your first rate and extremely friendly customer service. My wife and I look forward to doing more business with you in the near future; mainly the chaise loungers. Great to meet you.
Judson – Dennis, MA
I just bought the Capri Sectional from Brady. He was so easy to work with and made doing business fun. We had been looking for this kind of outdoor furniture for ages for our new contemporary/modern condo in the city. I finally found it on Restoration Hardware's site for over $4000 plus cushions! Too much $$$ unfortunately. I was disappointed. I started looking on line and in my neighborhood of Dogpatch/Potrero Hill in San Francisco. Then, I came across Madbury Road. I spoke with Brady on the phone and learned that he delivers free in the Bay Area, but often sells his furniture online and ships across the U.S. I went to see it down at the dock and it was exactly what I wanted. All the cushions are included. He can order more if I need them. He delivered it today. It's great and we really like it. It's the same furniture as Res Hardware, just cheaper. Here are the details, which you can read about on their site: This beautiful outdoor lounge set is hand woven, and tough enough to endure all weather conditions. The gorgeous outdoor sofa comes as a 4 piece sectional with a sturdy and also weather proof coffee table with a tempered glass top. The couch can be arranged in numerous ways depending on what fits your space. The clean look of this set is sure to accompany any existing sun room furniture or deck furniture you already own. Powder coated aluminum frame increases its durability and ensures protection against a variety of weather conditions. Tempered glass make this coffee table strong enough to hold up to the elements and withstand breakage. I highly recommend this company!
Kerry M., San Francisco, CA
I searched all over amazon and other various websites to find rattan furniture for our new deck at a reasonable price. On a whim, I searched craigslist and came across a set from Patio World that was a great price and the right size and style we were looking for. Their staff was extremely professional and helpful in answering all of my questions. They were available to show the furniture in their warehouse prior to us making our buying decision. The furniture was already assembled (which saved us a ton of time), and they offered us free delivery. 2 days later they delivered the entire set, helped to unwrap everything and removed all of the trash. We will most likely add another piece to our sectional next summer to make the seating area bigger. The quality is awesome on the rattan, and the cushions are sturdy and look great. I would highly suggest purchasing furniture covers: the pillows will get stains if left out in the rain. The covers are easy to remove and wash on cold water, air dry only. The sectional pieces do not clip together, which makes it easy to configure several different ways. We've set it up 3 different ways, depending on who we are entertaining.
Melissa F – Providence, RI
In Spring 2011, we purchased the sectional sofa and the table and chairs. The service and setup were smooth. The busy summer that included many families staying with us is now over. The furniture was terrific. The admiring comments were many and constant. The sectional sofa passed the test of young children playing every day with flying colors. Just as was promised, the off white cushions cleaned beautifully. We highly recommend the company and the furniture.
Joan R – Wellesley, MA
Hi Brady, Just wanted to thank you again, I am soooo excited! I could hardly sleep (I know, I sound ridiculous) but I’ve been wanting this for such a long time. My kids were all into it this morning when they woke up, so I’m not alone. I can’t wait to set it up (after the deck prep of course). Will send pictures once we are done. PS I showed a bunch of coworkers, they agree the stuff looks great. Hopefully a referral will come out of it. : }
Anita – Belmont, CA
I had been looking for an outdoor sectional for some time when i came across Madbury Road. i saw the couch and fell in love with it. it was really nice experience, no pushy sales staff to deal with. just laid back nice guys who seemed to really care about customer service. what a nice change! i didn't even have to leave my house. i corresponded by email and the couch was delivered to me around my crazy schedule. wow! a delivery time that was actually catered to me not the company! truly wonderful experience and the outdoor sectional is awesome! we absolutely love it. great value and it fits perfectly on our patio. thanks patio world. i'm very impressed and have told coworkers and friends about you!
Paul – Ashland, MA